LINE LIFF Prescription Pickup Platform
2025
Chang An Pharmacy wanted to provide customers with a convenient online prescription pickup reservation service. Through their LINE Official Account, customers can complete reservations directly within LINE after adding the pharmacy as a friend, without needing to download any additional apps.
This project uses LINE LIFF as the customer-facing entry point. Customers open the reservation form within LINE, fill in personal details, select a medical institution, specify a pickup date, and can take or upload prescription photos. The system automatically retrieves LINE user information, eliminating the need for a separate registration process.
The backend is built with Laravel + GraphQL, and the frontend uses Astro + Vue 3. The admin panel is powered by Filament, enabling pharmacy staff to view reservation orders in real time and manage medical institutions and user data.
Integrated with LINE Front-end Framework, customers can open the reservation page directly within LINE after adding the pharmacy as a friend. They can fill in their name, phone number, date of birth, appointment date, and upload prescription photos — all in one step.
LINE Login automatically retrieves user identity, eliminating the need for tedious registration and login processes. The system automatically links LINE accounts with reservation data, so returning users do not need to re-enter personal information.
Integrated with LINE Message API, the system automatically sends confirmation notifications to customers after a successful reservation, including appointment date, pharmacy details, and more. Pharmacists can also proactively push notifications when medications are ready, keeping customers updated on pickup status in real time.
Frontend and backend exchange data via GraphQL, supporting medical institution search, reservation creation, LINE user synchronization, and more. It precisely fetches only the required fields, improving loading efficiency on mobile devices.
The reservation form supports camera capture or photo gallery selection. Customers can directly upload prescription photos (JPG/PNG, max 10MB), which are automatically stored in the admin panel for pharmacist verification.
Built with Filament, the comprehensive admin panel manages reservation orders, medical institution data, LINE user bindings, department settings, and more — supporting daily pharmacy operations.
Using LINE LIFF as the customer-facing entry point, customers can open the reservation page directly within LINE after adding the pharmacy as a friend, without needing to download a separate app or register an account.
LINE Login automatically retrieves user identity and binds accounts, so returning users do not need to re-enter information. The system also integrates LINE Message API to automatically send LINE notifications at key moments — such as successful reservation and medication preparation — keeping customers informed of their reservation and pickup status in real time.
All data exchange between frontend and backend is handled via GraphQL, including medical institution queries (with keyword search), reservation creation (with file uploads), LINE user synchronization, and more. GraphQL's multipart request specification supports prescription photo uploads.
Form fields include medical institution, name, phone number, date of birth (in ROC calendar format), pickup date, and prescription photo — each with real-time validation. Font size adjustment (A-/A/A+) is supported to improve accessibility, and the form includes a complete personal data collection notice and privacy policy.
The admin panel is built with Filament, supporting reservation order management, medical institution data maintenance (with import functionality), LINE user management, department settings (50+ departments mapped to NHI codes), activity log tracking, and more.
The reservation form includes a full personal data collection notice and privacy policy, so people know exactly how their information will be used before they submit it. Prescription photos (up to 10MB) are received via GraphQL's multipart request spec and stored only in a controlled backend for pharmacists to verify, and the form supports accessibility features like adjustable font size (A-/A/A+) to accommodate elderly users.
Picking up a prescription is an occasional need, and requiring people — especially older patients — to download a separate app would significantly raise the barrier to use. With LINE LIFF and LINE Login, people simply add the pharmacy's official account as a friend and book directly, with the system automatically retrieving their LINE identity and binding it to their account so returning users never re-enter their information. The LINE Message API also pushes notifications at key moments, such as reservation confirmation and when the prescription is ready, so people don't need to check status manually.
This project was completed in 2025, covering the LINE LIFF reservation form, prescription photo upload, 50+ medical department categories mapped to NHI codes, and a complete Filament back-office system. Reservation systems like this, which involve medical institution data and file uploads, typically take 8–12 weeks to build, depending on the volume of department data and the clinic data that needs to be integrated.
CONTACT US
Whether it's a reservation system, LINE integration, or healthcare platform, we can build a tailored solution for you.
Contact Us
